GaffarIndia offers a 7-day return window on eligible orders, alongside cancellation before dispatch and refunds for orders that are delayed, damaged, incomplete or not as described.
An order can be cancelled any time up until it is packed for dispatch, directly from Your orders. Once an order has been packed and handed to the courier, it can no longer be cancelled through the app — see Returns below instead.
Eligible items can be returned within 7 days of delivery. To be eligible, an item should be unused, in its original packaging, and accompanied by the order it was delivered with. Self-serve return requests are not yet available inside the app — raise the request against the specific order from Your orders, which carries the courier status and AWB our team needs to act on it, or reach us via Contact us.
If an order arrives damaged, incomplete or not as described, or is delayed unexpectedly, a refund is provided regardless of the 7-day return window above. Open the order from Your orders and report the issue — the order's courier status and AWB are what any resolution starts from.
Refunds on UPI orders are returned to the original payment method. Refunds on Cash on Delivery orders are issued as GaffarCash, which appears on your wallet balance as soon as it is processed and is itemised in your wallet ledger for full transparency.
Items showing signs of use, missing their original packaging, or reported outside the 7-day window are assessed case by case — reach out through Contact us and we will let you know what applies to your specific order.
Delivery timelines are covered in our Shipping Policy, and general terms of sale in our Terms & Conditions.