Answers to common questions about GaffarIndia orders, payments, delivery, returns and wholesale pricing. For anything else, contact us.
Open Your orders and tap the order you want. Every order shows its real current status, and once the parcel has been handed to a courier the tracking strip also shows the live courier status and the AWB (tracking) number.
Until the parcel is picked up the status reads "Not shipped yet" — that is the genuine state, not a loading placeholder.
Pending — the order is placed but payment/confirmation has not completed yet. Confirmed — we have the order and it is being prepared. Shipped — it is with the courier and the tracking number is live. Delivered — the courier has marked it delivered. Cancelled — the order was cancelled and nothing will be dispatched.
Statuses come straight from the order record, so what you see is what our system holds.
An order can be cancelled up until it is packed for delivery. Once it has been packed and handed to the courier it can no longer be cancelled.
Cancellation is not yet self-serve in the app — there is no button that does it, and we would rather say that than show one that quietly fails. Until it ships, the reliable route is to raise it against the specific order from Your orders.
Two, at checkout: UPI (GPay, PhonePe, Paytm and any other UPI app) and Cash on Delivery.
Cards, net-banking and wallets other than GaffarCash are not offered today. Nothing else appears at checkout, so there is no option there that will not work.
GaffarCash is your store credit balance. It is a real ledger — every credit and debit is recorded against your account, so the balance on the Wallet screen is the balance the server holds.
To spend it, tick "Use GaffarCash" in the bill section at checkout. The discount is capped at your real balance and at the order value, and the server re-checks both when the order is placed.
Open Coupons from the cart, pick a code, and the discount is applied to your bill immediately — it appears as its own line in Bill details, and you can remove it from there at any time before placing the order.
Only codes that are genuinely valid for your cart can be applied; an invalid or expired code is rejected with the reason rather than silently ignored.
Addresses are managed from the Addresses screen, and every address you save there is available at checkout. You can add, edit and remove addresses, and set which one is used by default.
Changing the address on an order that has already been placed is not something the app can do today.
The delivery estimate shown on the product page and in the cart is based on the pincode you are shipping to. The order screen shows the live courier status once the parcel is picked up.
Estimates are estimates — the courier status on the order is always the more accurate of the two once it exists.
If an order is delayed unexpectedly, or arrives damaged or wrong, a refund is provided. Refunds are issued back to the original payment method for UPI orders, or as GaffarCash for Cash-on-Delivery orders.
Self-serve return requests are not built into the app yet — there is no "Return this item" button, and we would rather be straight about that than show one that goes nowhere. Raise it against the specific order instead.
A refund issued as GaffarCash appears on your Wallet balance as soon as it is processed, and every credit is visible in the wallet ledger with its date and reason.
A refund back to UPI is subject to your bank’s own processing time once it leaves us.
There is no password on a GaffarIndia account, so there is nothing to change or to leak. You sign in with a one-time 6-digit code sent to your email address, and a fresh code is required for every new sign-in.
If you want to end a session, sign out — that revokes the session on our servers, not just in this browser.
Check the number you entered is the one registered to your account, and that you have signal. Codes are valid for a short window — if it expires, request a new one rather than reusing the old code.
Repeated requests in quick succession are rate-limited to protect your account, so wait a minute before trying again.
Your Refer & earn screen shows your own referral code and a shareable link. When someone signs in for the first time using your link, the referral is attributed to you on our servers and the reward is credited to your GaffarCash balance.
Attribution is first-touch: the first referral link a new user lands on is the one that counts.
Privacy & security lists exactly what is stored in this browser and what your account holds on our side, and lets you clear the local copy in one tap.
Deleting the account itself is not self-serve in the app yet.
Switch "Buyer type" to Reseller in Settings. Prices across the app then show wholesale rates instead of retail, including on product pages and in the cart.
You can switch back to Retail at any time from the same row.
Yes — GaffarIndia serves both retail buyers and resellers. For bulk quantities, message us on WhatsApp for bulk pricing before you order.